Frequently Asked Questions
General
Q1. Are your products genuine?
Yes. All our products are 100% authentic and sourced directly from trusted manufacturers or authorized distributors.
Q2. Do you offer a warranty on products?
Many of our products come with a manufacturer’s warranty. Details are mentioned on each product page.
Q3. How do I contact customer support?
You can reach us via email at support@aayooji.com or through our Contact Us page. Our team responds within 24 hours.
Shipping & Delivery
Q1. Do you offer free shipping?
Yes, we offer Free Shipping on all orders across India.
Q2. How long does delivery take?
Orders are usually delivered within 3–7 business days, depending on your location.
Q3. Can I track my order?
Yes. Once your order ships, you’ll receive a tracking link via email/SMS.
Payment Related
Q1. What payment methods do you accept?
We accept all major credit/debit cards, UPI, net banking, and popular wallet payments.
Q2. Any benefit to prepaid payments?
Yes, we offer an extra 10% discount on prepaid orders.
Q3. Can I pay on delivery?
Yes, we offer Cash on Delivery (COD) for most locations in India.
Refund & Return
Q1. How do I request a refund?
Simply email us at support@aayooji.com with your order number and reason for return. Our team will guide you through the process.
Q2. What is your return policy?
We offer a 5-day return policy for unused, undamaged products in their original packaging. Please note: We do not accept returns for products with broken brand seals.
Q3. How long will it take to get my refund?
Refunds are usually processed within 5–7 business days after we receive your returned item.